Refund Policy

1. General Policy:

Dream Algorithm LDA aims to ensure the highest level of customer satisfaction. However, we understand that there may be circumstances where a refund is necessary. Our refund policy is designed to be fair and transparent, protecting both our clients and our business.

2. Eligibility for Refunds: Refunds may be issued under the following conditions:

• Non-Delivery of Service: If the service is not delivered within the agreed-upon timeframe and no prior notice was given for the delay.
• Substandard Quality: If the delivered work does not meet the agreed specifications or quality standards and cannot be rectified within a reasonable period.
• Order Cancellation: If the client cancels the order before the commencement of the project.

3. Non-Eligibility for Refunds: Refunds will not be issued under the following circumstances:

• Change of Mind: If the client decides to discontinue the project after it has commenced.
• Partial Completion: If the project is partially completed and the client requests a cancellation.
• Third-Party Issues: Issues caused by third-party platforms, such as hosting providers, that are beyond our control.
• Post-Approval Changes: After client approval of delivered work or milestones.

4. Refund Request Process:

• Request Submission: Clients must submit a formal refund request via email to work@dreamalgorithm.net within 15 days of delivery or expected delivery date.
• Review Period: The refund request will be reviewed within 10 business days.
• Communication: We will communicate the outcome of the review and any further steps via email.

5. Partial Refunds: In cases where partial services have been delivered, a partial refund may be considered based on the extent of the completed work and the remaining deliverables.

6. Dispute Resolution: If a resolution cannot be reached through our standard refund policy, clients may request to escalate the issue. We are committed to resolving disputes amicably and will engage in good faith negotiations.

7. Exceptions: Specific projects may have unique terms and conditions regarding refunds, which will be outlined in the project agreement or contract.

8. Changes to the Refund Policy: Dream Algorithm LDA reserves the right to modify this refund policy at any time. Any changes will be communicated to clients and will apply to future transactions.

Contact Information: For any questions or concerns regarding our refund policy, please contact us at:

• Email: work@dreamalgorithm.net
• Phone: +1 866 539 3954

By engaging our services, clients agree to abide by this refund policy.